In the tech-dominated world we live in, it’s no longer enough to just have good technical skills; you need to be able to build and maintain relationships, work well in teams and address conflicts constructively. In fact, experts believe that, in the future, interpersonal skills will be in short supply – so they’re certainly worth investing in. And they’re important in your personal relationships too.

Here are some tips for building good interpersonal skills:

1.    Maintain respect and show courtesy to others, without losing confidence in yourself

Speak clearly and confidently, but without arrogance. Present yourself as someone you’re proud of, and never belittle yourself. Don’t overshare in an effort to build closeness. Never gossip about someone else, and don’t allow people to speak poorly of others you know in front of you.

2.   Be aware of your body language and how to use it to your advantage

Some people unknowingly fold their arms or frown when they’re in conversation, which can make them appear intimidating, unengaged or non-empathetic. Here are a few ways in which you can shift your body language, to come across as more engaging:

    • While listening to someone, maintain eye contact and nod your head three times
    • Slightly tilt your head to the side when you’re listening – this is known as a “warmth cue”.
    • Subtly mirror the person you’re in conversation If they cross their legs, wait a few beats and do the same. But don’t overdo it.

3.   Don’t just listen; think about what’s being said

There’s a saying that goes, “Don’t listen to respond; listen to understand.” Putting yourself in the other person’s shoes will help you to become better at problem-solving, and to develop greater empathy and understanding.

4.   If you’ve made a mistake, take responsibility

Everyone makes a mistake at some point, and when you can admit it, apologise and make amends, you’ll show yourself to be trustworthy.

Other tips:

  • Don’t be afraid to ask for help, or admit when you don’t know something.
  • Consider your tone of voice, and whether it conveys your true feelings.

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